Privacy Policy
Flow Goby LLC — Privacy Policy
Effective Date: August 24, 2026
Website: https://flowgoby.com
This Privacy Policy describes how Flow Goby LLC ("Flow Goby," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, or otherwise interact with us (collectively, the "Services").
This Privacy Policy should be read together with our Terms of Service (available at https://flowgoby.com/pages/terms-of-service). If there is a conflict between this Privacy Policy and the Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control for those specific matters, unless applicable law requires otherwise.
By using our website, creating an account, or placing an order, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain any additional consent needed for a particular use of your personal information.
1. Information We Collect
Information You Provide to Us
We may collect personal information you provide directly when you:
- Create an account
- Place an order
- Enter a contest, promotion, or sweepstakes
- Subscribe to emails, SMS/text messages, or newsletters
- Complete a survey
- Contact customer support
- Submit a product review, question, photo, or other content
- Participate in other features or services on our website
This information may include your name, email address, mailing address, phone number, payment information, order details, and any other information you voluntarily provide.
You may browse our website anonymously; however, certain features — such as placing an order or creating an account — require registration or personal information.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain information about your device and how you interact with the site, including your IP address, browser and device type, operating system, referring/exit pages, pages viewed, links clicked, approximate location (derived from your IP address), and the date and time of your visit. We collect this information through cookies and similar technologies, described in Section 3 below.
Gift Purchases
If you purchase a gift for another person, we may collect the recipient's name and shipping information solely for the purpose of fulfilling the order. We do not use recipient information for marketing purposes.
Information from Other Sources
We may supplement the information we collect with information from service providers we work with, such as payment processors, shipping carriers, fraud-prevention services, and marketing or analytics platforms, to the extent permitted by applicable law.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders, including shipping, billing, and customer service
- Create and maintain your account
- Personalize your shopping experience
- Improve our website, products, and services
- Administer promotions, contests, or surveys
- Send transactional communications, such as order confirmations, shipping updates, and account notices
- Send marketing communications, including promotional emails and, if you've opted in, text messages, subject to your choices described in Section 6
- Show you advertising, including on third-party sites, and measure the performance of our advertising and website (see Section 3)
- Detect, investigate, and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our policies and Terms of Service
We use payment information solely to process transactions and prevent fraud; we do not use it for any other purpose, and we do not store full payment card numbers on our own systems (our payment processor handles and stores that information — see Section 4).
3. Cookies, Tracking Technologies & Online Advertising
We and our third-party service providers use cookies, pixels, tags, and similar technologies ("Cookies") to operate our website and understand how it's used.
Cookies may be used to:
- Remember items in your shopping cart
- Save your preferences and keep you logged in
- Recognize returning visitors
- Measure website performance and traffic (for example, through analytics tools such as Google Analytics)
- Improve site functionality and the customer experience
Analytics & Advertising
We may also use analytics and advertising technologies — such as Google Analytics, the Meta (Facebook) Pixel, and similar tools from other advertising partners — to understand how visitors use our site and to show you Flow Goby ads on other websites and platforms based on your activity on our site (sometimes called "retargeting" or "interest-based advertising"). These providers may place their own cookies on your browser and may collect information about your visits to our site and other websites over time.
You have choices about interest-based advertising:
- You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
- You can limit ad personalization through your account settings on platforms such as Meta/Facebook (https://www.facebook.com/adpreferences) and other advertising networks.
- You can opt out of many third-party advertising cookies through the Digital Advertising Alliance (https://optout.aboutads.info/) or the Network Advertising Initiative (https://optout.networkadvertising.org/).
Opting out of a particular advertiser's tracking will not stop all advertising, but it should stop that advertiser from using your browsing activity to personalize ads shown to you.
Managing Cookies
Most browsers let you block or delete cookies through your browser settings. If you disable cookies, some parts of our website — such as your shopping cart or saved preferences — may not function properly.
4. How We Share Your Information
We do not sell or rent your personal information to third parties for money.
We may share your information with:
- Service providers who help us operate our website, process payments, fulfill and ship orders, provide customer support, send communications, or provide similar services on our behalf. These providers are permitted to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information. Examples include our e-commerce and payment platform, shipping carriers (UPS, USPS, FedEx), email/SMS service providers, and analytics and advertising providers (see Section 3).
- Professional advisors, such as legal, accounting, or other consultants, where necessary for a business purpose.
- Government authorities or other parties when we believe disclosure is necessary to comply with applicable law or legal process, enforce our policies or Terms of Service, protect our rights, property, or safety or that of others, or prevent fraud or security threats.
- A successor entity, in connection with a merger, acquisition, financing, reorganization, or sale of some or all of our business or assets, subject to applicable law.
We may also share aggregated or de-identified information that cannot reasonably be used to identify you for analytics, marketing, or business purposes.
Some of the advertising-related sharing described in Section 3 may be considered a "sale" or "share" of personal information under certain state privacy laws, even though we do not sell information for money. See Section 8 for your rights regarding this activity.
5. Data Retention & Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, complete transactions, and comply with our legal, accounting, tax, fraud-prevention, or recordkeeping obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
Marketing emails. You may opt out of marketing emails at any time by following the unsubscribe instructions included in our emails or by updating your account preferences. You will continue to receive transactional communications (such as order confirmations and shipping updates) even if you opt out of marketing emails.
Text messages (SMS). If you sign up to receive marketing text messages from us, you may opt out at any time by replying STOP to any message, or by following the instructions provided at sign-up. Message and data rates may apply, and message frequency varies. We only send marketing texts to customers who have opted in as required by applicable law.
Account information. You may review, update, or correct your account information at any time through your account settings, including by removing saved payment methods or deleting saved shipping or billing addresses.
Cookies and advertising. See Section 3 for how to manage cookies and opt out of interest-based advertising.
Please note that we may retain certain information after a request, as required for legal, accounting, fraud-prevention, or recordkeeping purposes, or as otherwise permitted by applicable law.
7. Children's Privacy
Our website and Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us at support@flowgoby.com so we can investigate and delete such information as appropriate.
8. Your U.S. State Privacy Rights (California and Other States)
Depending on where you live, you may have additional rights regarding your personal information under state privacy laws, including California's Consumer Privacy Act (CCPA/CPRA) and similar laws in other states. Subject to certain exceptions and verification requirements, these rights may include the right to:
- Know/access the categories and specific pieces of personal information we have collected about you, and the categories of sources, purposes, and third parties involved
- Delete personal information we have collected from you
- Correct inaccurate personal information
- Opt out of the "sale" or "sharing" of your personal information, including for cross-context behavioral/interest-based advertising (see Section 3)
- Non-discrimination for exercising any of these rights
Categories of information and disclosure. In the past 12 months, we have collected the categories of personal information described in Section 1 (identifiers such as name, email, address, and phone number; commercial/order information; internet or network activity information; and, indirectly, geolocation derived from your IP address). We disclose these categories to the service providers and other recipients described in Section 4 for the purposes described in Section 2. As noted in Section 4, our use of advertising and analytics cookies may be considered a "sale" or "sharing" of information under some state laws, even though we do not sell information for money.
Exercising your rights. To exercise any of these rights, contact us at support@flowgoby.com with the subject line "Privacy Rights Request," or write to us at the address in Section 12. We may need to verify your identity before processing your request, which may require you to provide additional information. You may also opt out of interest-based advertising using the tools described in Section 3, which serves as an opt-out of "sale/sharing" for those purposes.
Authorized agents. You may designate an authorized agent to submit a request on your behalf, subject to our ability to verify the agent's authority and your identity as required by applicable law.
If you are a resident of a state with its own privacy law not specifically described above, you may have similar rights under that law; please contact us and we will address your request in accordance with applicable law.
9. Third-Party Links
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review the privacy policies of any third-party site before providing your personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, technology, or the features we offer. Any changes will be posted on this page along with the updated effective date. For material changes, we may provide additional notice, such as posting a notice on our website or sending an email.
Your continued use of the website after a revised Privacy Policy becomes effective constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.
11. Scope of This Policy
This Privacy Policy applies to personal information we collect through our website and our related interactions with you (such as customer support, email, and text messages). It does not apply to information collected offline or through any other means not described in this Policy, or to third-party websites linked from our site (see Section 9).
For information about how these Terms and this Privacy Policy work together, please review our Terms of Service, available at https://flowgoby.com/pages/terms-of-service.
12. Contact Us
If you have questions or concerns about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us at:
Email: support@flowgoby.com
Website: https://flowgoby.com